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Troubleshooting ​

This guide covers solutions to the most common setup, permission, DataStore, and customization issues in Kohl's Admin.

Sandboxed Model / "lacking capability" Error ​

Symptom ​

When starting a test session in Roblox Studio, the Output window displays an error containing:

text
[KOHL'S ADMIN PERMISSIONS FIX]
Select the Kohl's Admin folder in the Explorer and run this script in the command bar:

or an error mentioning lacking capability / Sandboxed.

Cause ​

Roblox Studio's model sandboxing feature marked the inserted Kohl's Admin folder or its descendant scripts with Sandboxed = true, which restricts standard script capabilities.

Solution ​

  1. Select the Kohl's Admin folder in the Studio Explorer window.
  2. In the Properties window, uncheck Sandboxed (or run the following one-liner in the Studio Command Bar while Kohl's Admin is selected):
    luau
    local obj = game.Selection:Get()[1] for _, v in obj:GetDescendants() do v.Sandboxed = false end while obj and obj ~= game do obj.Sandboxed = false obj = obj.Parent end

"DataStores failed to load!" / Bans, Roles, or Settings Not Saving ​

Symptom ​

A red error notification appears on join stating DataStores failed to load! (or Global save data failed to load), or permanent bans (;ban), saved roles (;role), and in-game settings reset when the server restarts.

Cause & Solutions ​

  1. Experience Not Published: Roblox DataStores require the place to be published to Roblox. Go to File > Publish to Roblox in Roblox Studio.
  2. Studio API Access Disabled: When testing in Roblox Studio, open File > Game Settings > Security and enable Enable Studio Access to API Services, then click Save.
  3. Missing Role Permissions:
    • To save bans across servers, the admin's role must have permissions = { banasync = true } (granted to admin and above by default). Moderators without banasync can only issue single-server session bans (Duration = 0).
    • To permanently save roles across servers, the admin's role must have permissions = { saveRoles = true } (superadmin and above by default).
    • To save settings across servers, the admin's role must have permissions = { settings = true } (superadmin and above by default), and useSavedSettings must be true.

Kohl's Admin Games Hub / Charts Warning (HTTP Requests are disabled) ​

Symptom ​

Admins receive a notification on join:

Your game is unable to participate in the Kohl's Admin Games Hub because HTTP Requests are disabled in your game settings.

Cause & Solutions ​

  • To participate in Kohl's Admin Charts (Recommended): Open File > Game Settings > Security in Roblox Studio, enable Allow HTTP Requests, and click Save.
  • To opt out of Charts: Open Kohl's Admin > Config > Settings and set addToCharts = false.

VIP or GamePass Purchases Failing in Game ​

Symptom ​

Clicking a VIP command prompt or purchasing an item in the Market tab fails with a third-party sales error, or custom gamepassRoles are not granted.

Cause & Solutions ​

  • For Global VIP & UGC Perks: Open File > Game Settings > Security and enable Allow Third Party Sales (or set vip = false and addToCharts = false in Config > Settings if you wish to disable global VIP features).
  • For Custom gamepassRoles: Verify that you used the GamePassId (from roblox.com/game-pass/<ID>/... or Creator Hub > Monetization > Passes) and not a Developer Product ID or Decal ID, and that the role _key string in gamepassRoles matches a valid role in Settings.roles.

Commands Not Working in Chat ​

Symptom ​

Typing ;fly or :cmds in the Roblox chat sends the message without running the command, or does nothing.

Checklist ​

  1. Check Your Prefix: By default, prefixes are ; and :. If an admin changed the server prefix in Dashboard > Settings or you set a custom personal prefix, check the Settings or Commands window via the topbar button to see the active prefix.
  2. Verify chatCommands is Enabled: In Kohl's Admin > Config > Settings (and in-game Dashboard > Settings), ensure chatCommands = true.
  3. Check Custom Chat Systems: Kohl's Admin supports both TextChatService and legacy chat out of the box. If your experience uses a fully custom chat system that disables TextChatService.SendingMessage and does not fire Player.Chatted, use the Command Bar (; key or long-press the topbar icon) or fire commands via _K.Process.runCommands.

Custom Commands Not Showing in Autocomplete or Failing to Run ​

Symptom ​

A custom command registered in Config > Addons either does not appear in the client Command Bar / Commands UI, or runs runClient without ever triggering run on the server.

Cause & Solutions ​

  1. Addon Named with "Server" or "Client":
    • If your ModuleScript name contains "Server" (e.g. CommandsServer), it only runs on the server—the client never registers the command, so autocomplete and client validation reject it!
    • If your ModuleScript name contains "Client" (e.g. CommandsClient), the server never registers the command, so server execution (run) never happens!
    • Fix: Rename the ModuleScript so it does not contain "Server" or "Client" (e.g. CustomCommands). See Addons & Hooks: Execution Contexts.
  2. Invalid Argument Type Name:
    • Check the Studio Output window for Invalid argument type ..., did it fail to register?. Ensure argument types match the exact casing in Built-In Argument Types (e.g. "rawString", "userIds", "timeSimple", "Enum.Material").
  3. Missing Command Group Access:
    • Ensure the group field on your command matches one of the groups assigned to your role ("Utility", "VIP", "General", "Environment", "Fun", "Moderation", "Administration", "SuperAdmin", "Creator").

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